To return your order, simply follow these steps:

1. Reach out to us via email or phone call.
2. Provide the necessary details.
3. Fill out the return form.
4. Await our response.
5. You will be contacted to proceed with the return.

Generally, it takes up to 72 hours to pick up the returned product. However, circumstances may allow for an earlier or later pickup.

Yes, you can request a replacement, provided the returned product is in its original packaging, except for clothing, which may need to be opened to check the size.

If your return doesn’t meet the Quality Check criteria, our customer success team will contact you to explain the issue. The product(s) will then be sent back to your address.

If the product’s description mentions a warranty, it means it will be shipped with one. Products without warranty details in the description are not covered.

To claim warranty directly from the brand, contact the authorized service center using the details provided on the warranty card accompanying the item.

A Refund Voucher is a mechanism equal in worth to the value paid for the returned product. You can use it during checkout to discount the amount from your next purchase, and it can be used on multiple purchases until the voucher balance reaches Rs. 0.

If you have a Refund Voucher, you’ll receive a discount code via email. Enter the code in the discount code box during checkout, click “Apply Code,” and the deduction will be reflected in your total amount.

For items purchased on sale, the refunded amount will be the exact sale price paid, not the original value. If an item was bought with a Refund Voucher, the refund will include the amount paid, including the voucher used.